Frequently Asked Questions
Everything you need to know about our fine jewelry and services.
What is your shipping policy for high-value items?
All orders are shipped via insured, tracked courier services. We offer complimentary standard shipping on orders over $150, and signature confirmation is required for all jewelry deliveries to ensure safety.
Do you offer a warranty on your jewelry?
Yes, every piece from John Stewart Jewellers comes with a 12-month manufacturer's warranty covering any defects in materials or craftsmanship. This does not cover accidental damage or normal wear and tear.
How do I return or exchange an item?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and earrings are non-returnable due to hygiene and personalization reasons.
Can I have a piece of jewelry resized?
We offer professional resizing services for most rings. Please contact our customer service team or visit one of our boutiques to determine if your specific design is eligible for resizing.
Are your diamonds and gemstones ethically sourced?
Absolutely. John Stewart Jewellers is committed to ethical sourcing. All our diamonds are conflict-free and compliant with the Kimberley Process, and our gemstones are sourced from reputable suppliers worldwide.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options through Klarna and Affirm for eligible customers.