Returns & Exchanges
At John Stewart Jewellers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, you may return or exchange your item within 30 days of delivery provided it is in its original, unworn condition.
Initiate Your Request
Contact our customer service team or visit our online portal with your order number and email address to request a Return Merchandise Authorization (RMA).
Prepare the Package
Securely place the item in its original presentation box and packaging, ensuring all certificates, warranty cards, and tags are included to qualify for a full refund.
Ship the Item
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; we recommend obtaining a proof of postage receipt for your records.
Quality Inspection & Refund
Once our master jewelers have inspected the item to verify its condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing